Message-Id: <200107142038.NAA13429@central.cnet.com>
Date: Sat, 14 Jul 2001 13:24:20 GMT+01:00
To: Anders Andersson <andersa@DoCS.UU.SE>
Subject: Re: CNET_Digital_Dispatch@one.digital.cnet.com      (KMM1090305C0KM)
From: CNET Newsletter Support <newsletter-support@cnet.com>
Reply-To: CNET Newsletter Support <newsletter-support@cnet.com>
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Hello andersa@DoCS.UU.SE,
 
If you are experiencing errors with dispatches please report this to 
either this address or bugs@cnet.com.  Tell us the dispatch name and if 
possible the date and feature you are not able to access.

The physical act of mailing our dispatches is done by an outside vendor 
which accounts for the digital address.  They are not able to respond to
any bug or error reports only we at CNET are able to address these.  

Regards,
CNET Support Services 
http://home.cnet.com/?tag=st.cn.support.3

*Please include original message in your reply*


Original message follows: 
-------------------------

You wrote:
>We're saying no support person answers mail at that address.  Do you 
>simply want to argue or would you like us to fix some bug?

I have received in excess of 3,000 junk e-mail messages since
January that are waiting to be processed (i.e. to result in
complaints and/or IP address blocks in our mail server).  No,
I have no need to waste my time arguing semantics.  It's 4am
on Saturday morning and I really ought to enjoy my vacation
instead of trying to clear out my mailbox.

I'm trying to tell you that you seem to ignore error messages
sent to <CNET_Digital_Dispatch@one.digital.cnet.com>.  Please
let me know if you have trouble interpreting them or something,
so that I can rephrase them if necessary.  I don't know if that
goes for a "bug" from your point of view, but from my end your
server appears very much like a black hole.

Elsewhere on the Internet, mailing list servers have been found
to route bounces to /dev/null (or to "nobody").  When I have
learned about that, I have blocked them from sending further
mail to us.  Since I don't know what you do about your error
messages, you still have the benefit of doubt in this matter,
and that's why I'm trying to talk to you about it rather than
list you alongside the spammers.

>*Please include original message in your reply*

I hope the few lines I have quoted above are sufficient.

--
Anders Andersson, Dept. of Computer Systems, Uppsala University
Paper Mail: Box 325, S-751 05 UPPSALA, Sweden
Phone: +46 18 4713170   EMail: andersa@DoCS.UU.SE